Quality Management in Healthcare Services

Quality management has become one of the most important and most debated topics within the service sector. This is especially true for health care. We hope that this piece of research will serve as a first step toward the synthesis of the various quality attributes inherent in the health care domain and encourage other researchers to address the interactions of various quality attributes. This book will be useful not only to the academicians, teachers, students, hospital management and its personnel but also to the government and health policymakers in formulating the future policies and strategies of the healthcare sector. 


Gerald Smith pursued his Master of Science in Public Health from the University of Chicago. He is an associate professor and teaches courses on health risk assessment in the medical care industry to undergraduate and graduate students. He has published numerous articles and book chapters and has also been a keynote speaker at international conferences.

Pages : viii, 292p.

Subject : Public Health

ISBN : 978-1-990088-27-8

Year:  2021

Author: Gerald Smith

Publisher: Occam Academic Press Ltd.

Binding : Hardbound

Price:  US$ 189.00

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